Jayde Shelton

Background

About Jayde Shelton

I am a highly skilled and dedicated IT support professional with over 5 years of experience in the field. I have a strong background in troubleshooting and problem-solving, and I'm well-versed in a variety of hardware and software. I am a detail-oriented and organised individual, who is committed to providing excellent customer service and support to my clients. In my current role, I am responsible for providing technical assistance and support to clients, as well as working closely with my team to ensure that all issues are resolved quickly and efficiently. I am passionate about documentation and I'm always looking for ways to improve the documentation processes in my organisation. I believe that clear and concise documentation is essential for effective communication and collaboration, and I take pride in creating comprehensive and user-friendly documentation for my team and clients. I am constantly learning new tools and techniques to improve my skills, and I enjoy sharing my knowledge and expertise with others. Whether I am creating technical manuals, user guides, or training materials, I am committed to producing high-quality documentation that is easy to understand and use. In order to continue growing and improving as an IT support professional, I am committed to staying up-to-date with the latest industry developments and trends. I am currently studying for the recently updated CompTIA A+ certification, and I am dedicated to earning this widely-recognized and respected credential in the tech industry. Once I have earned my A+ certification, I plan to work towards earning additional certifications, such as the Cisco Certified Network Associate (CCNA) and CompTIA Security+. These certifications will help me to expand my knowledge and skills in areas such as networking, security, and troubleshooting, and will enable me to provide even better support to my clients. I am committed to ongoing learning and professional development, and I believe that earning these certifications will be an important step in my career.