Jaydee P.

Background

About Jaydee P.

TECHNICAL & ADMINISTRATIVE PROFILE Highly-motivated and performance focused IT and Administrative Professional with over 10 years of business operations, project management, insurance, underwriting, and customer service delivery experience in diverse corporate industries. Excel in providing technical capabilities to improve processes; identify and troubleshoot network/systems issues. Rapidly promoted and entrusted with increased diverse responsibilities. Utilize resources; develop procedures to increase productivity, streamline operations, and achieve cost savings. Exceptional communication, interpersonal, multi-tasking, and problem-solving skills. Relied upon for exceptional customer service and ability to maintain discretion and confidentiality. CAREER HIGHLIGHTS/STRENGTHS Identified that the Better Business Bureau was spending unnecessary revenue on a webpage program that was actually hurting Accredited Business Search Engine Optimization due to lack of content. Achieved $10K in savings. Restructured client billing procedures for the Increased timeliness and revenue generation by ensuring Accredited Business customers were billed accurately. Identified issue where payments made by Accredited businesses were not posting to their accounts. Collaborated directly with database provider and payment processor - implemented solution that allowed automated posting. Researched/employed a successful email invoice option for clients which reduced the postage bill and increased convenience for payment options. Reduced overhead by $0.65 per account savings per invoice. Uncovered an ability to reduce costs for CSAA Insurance Group by electronically emailing non-legal documents rather than utilizing the United States mail for correspondence. I quickly become a beneficial and contributing team member.