Jaydee Ruiz

Background

About Jaydee Ruiz

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements * Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly * Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations * Communicate expectations to employees and provide timely updates * Provide subject matter expertise in handling escalated customer calls as needed * Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities * Stay current on internal work processes, policies and procedures. Attend required manager development training