Jaydeep Jethwa

Background

About Jaydeep Jethwa

Dynamic and results-oriented professional with 9 years of experience in business development, international customer service, customer relationship management, and B2B sales. Proven expertise in leading teams, driving client satisfaction, and achieving organizational goals. Proficient in MS Office, SQL, Tableau, Power BI, and BIX, with a strong analytical mindset. Recognized for exceptional problem-solving, interpersonal communication, and leadership skills. Adept at handling large datasets, improving operational efficiency, and fostering long-term client relationships. Customer Service & Sales: Client acquisition, relationship building, product and service sales. Technical Proficiency: MS Office, SQL, Tableau, Power BI, CRM tools. Communication & Leadership: Team management, conflict resolution, interpersonal communication. Business Development: Strategic planning, customer relationship management, B2B sales. Analytical & Problem-Solving: Data analysis, operational efficiency improvements, decision-making. Completed following certification courses: Navigating Conflicts of Interest Anti-corruption and Bribery Preventing Workplace Corruption and Bribery The Agent Involvement in the Customer Journey Mapping Process Analyzing Root Causes Process Mapping and Customer Journey Mapping People Management Creating Effective SMART Goals People Management Managing to Achieve Results Emotional Intelligence Using Active Listening in Workplace Situations Negotiation Essentials Leading Teams Managing Virtual Teams Leading Teams Building Trust and Commitment Having a Difficult Conversation Leading Teams Motivating and Optimizing Performance Effective Leadership 10 Habits of Highly Effective Leaders Revenue and Margin Leakage Analyzing NRP Reports Team Lead Human Capital Delivering Corrective Action Revenue and Margin Leakages Team Lead Quality Assurance – Calibrating Performance Team Lead WFM Fundamentals Humanify Operational Platform (HOP) Overview Time Management Planning and Prioritizing Your Time Managing Employee Performance Team Excellence Understanding Yourself and Others Retention Strategy Attrition and Retention Quality Assurance Overview Retention Strategy Early Warning Report Engaging and Motivating Your Team The Adaptive Coaching Model Pulse Delivering Results and Handling Feedback