Jaydeep Kotwe

Background

About Jaydeep Kotwe

As a Technical Support Engineer at Simplifai, I leverage my domain expertise in natural language understanding (NLU) and natural language processing (NLP) to provide exceptional client support and issue resolution. I take ownership of addressing inquiries promptly and effectively, using Simplifai's digital employees to automate business processes and deliver value to customers. I have over five years of experience in providing technical support and troubleshooting for software as a service (SaaS) products, working with companies such as FedEx and Anchanto. I have a strong track record of maintaining SLA adherence, conducting technical analysis, and collaborating with cross-functional teams. I have completed a Bachelor of Commerce degree from Rayat Shikshan Sansthas S.M.Joshi Arts, Commerce & Science College, where I have enhanced my knowledge and skills in commerce and business administration.