Seniority
Other
Department
Other
Location
Sydney
Industry
Banking
Company size
40K
Contact information
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j•••••••@nab.com.au
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Background
About Jayden Shepherd
Branch Manager at Commonwealth Bank | Cert in Financial Services Branch Manager at Commonwealth Bank | Customer Experience Expert Leading Branch Operations and Customer Service at Commonwealth Bank As a Branch Manager at Commonwealth Bank, I oversee the daily operations and customer service of one of the busiest and most diverse branches in Sydney. I have a Cert in Financial Services and a Bachelor of Business and Commerce (Advanced Business Leadership) with a focus on Management, Finance, and HR. I have more than six years of experience in retail banking, starting as a Customer Service Representative and progressing to my current role. I have successfully led and mentored multiple teams, increased branch performance and customer satisfaction, and implemented innovative solutions to enhance efficiency and compliance. I am passionate about delivering exceptional customer experience and fostering a positive and inclusive culture.
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