Jaye MacApaz

Background

About Jaye MacApaz

21 years combined experience in IT working in the following fields – IT Service Delivery, Network Operation Center, Incident, Problem, Change & Configuration Management, Service Desk, Technical Support, System & Account Administration. • 11 years of experience supporting, managing, and leading a Global Support Center. • 9 years of experience in People Management. • 9 years of experience working in ITIL environment, managing Incident and Problem Management, Account Administration, and Network Infrastructure teams. • 9 years of experience in Network Infrastructure WAN/LAN project management, design, and implementation. • 2 years of experience in Configuration Management (CMDB). Technical Proficiencies • Network: Cisco Hardware - Router, Switch, Nexus, WAP, WLC, WAAS, Firewalls & ASA. Fortinet Firewall, DMVPN, MPLS, QoS, VoIP, VLAN, HSRP, IPSEC, GRE Tunnel, EIGRP, BGP, TACACS+, Network Tools ( NetScout, Cacti, Netviz, CA Spectrum, CA eHealth, HP Network Automation, Gomez Dynatrace, Wireshark ). • Server: Windows Server 2003, 2008, 2012, 2019 – Active Directory, DNS, DHCP, IAS/NPS, FTP, Websense. • End User Computing: Windows XP, Vista, 7, 8, 10, 11 • Business Applications: Office365, Sharepoint, Lotus Notes, HRIS, Workday, Taleo, BMC-Remedy, ServiceNow, Concur, WebE GI3, Skype, Adobe Connect, Sametime, Confluence, Jira, Slack, Zoom, PagerDuty. • Account Administration: Active Directory, Office365, Lotus Notes, Mainframe, AS400, IDP, Hyperion System 9, JDA / Manugistics, Remedy, Horizon, eProfiles, Quality Center, Citrix Access, SSL VPN and Client Access.