Jayen Desai

Background

About Jayen Desai

Technically sophisticated Project Manager with more than 22 years’ including over 18 years’ in ERP Systems implementation, Business Intelligence, Business Process Automation and Project Management Robust experience in business process analysis and design, reengineering, process rationalization, cost control, capacity planning, performance measurement and quality Technical analysis specialist adept for management role in Information technology Effective in working extensively on production support projects, Migration projects and Upgrade projects Hands-on experience in providing ERP and local support to ongoing system, Upgrades, migration and virtualization of ERP Proficient in analyzing information system needs, evaluating end-user requirements and custom designing solutions, and troubleshooting any problems in the process Excellent Communication skills, with an ability to handle mapping requirements of Clients as well of the different Stakeholders, Vendors, Partners, Suppliers and Service Providers Highly adaptable & flexible and demonstrated Leadership skills evident in the ability to train & motivate personnel, writing business and technical specifications towards maintaining deliverables as per the SLA along with elevation of service standards for operational excellence Travelled to USA, Singapore and Hong Kong