Jayesh Adtani

Background

About Jayesh Adtani

Good Understanding of Network Protocols TCP/IP, SSL and implementation over SSL Environment, Load Balancing on Application servers. • Experience with Internet Protocols, HTTP / HTTPs• Default ports for HTTP / FTP / MYSQL etc• Find technical resolutions on issues or queries related to unknown or new scenarios• Meet cases resolution SLA"s• Manage relationships with clients• Work with cross-functional teams as and when required.• Proficient with relational databases• Excellent knowledge on basic RDBMS ConceptsHighly knowledgeable, talented, and experienced Client Service Executive with above five years of experience in assisting clients as well as helping fellow associates to improve the overall client satisfaction. As a complete all-rounder in this field, I am interested in a challenging and leadership role.Exemplified communication and leadership skills developed from a background in client management:• Excellent technical skills including CRM Tools, Windows, MS Office, MS Outlook, MS Teams• Professional communication skills including Fluency in English, professional email, telephone etiquettes• Comfortable to working independently and collaboratively as a team member• Excellent planning, development, problem-solving, troubleshooting, and estimation skills• Ability to quickly learn new technologies as well as open to enhancing skills• Will go the extra mile to engage clients for the best client service experience• Regarded for “Excellent star performer of the month” many times throughout work history