Jayla Caphart
Digital Banking Specialist at Forbright Bank
Based in Washington, United States
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Seniority
Staff
Department
Finance & Accounting
Location
Washington
Industry
Banking
Company size
481
Contact information
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j•••••••@forbrightbank.com
Phone
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Background
About Jayla Caphart
I’m a fraud and payments operations specialist with 7+ years of experience in banking, dispute investigations, ACH operations, and client support. I’ve led projects that reduced fraud exposure, improved dispute resolution turnaround, and helped build quality assurance processes from the ground up. My work has included investigating ACH and debit card disputes, maintaining compliance with Reg E, Reg Z, and Reg CC, and working closely with cross-functional teams — from fraud and compliance to digital support and operations. I’ve also created training guides, standard operating procedures, and verification workflows to make sure teammates and customers have what they need to succeed. Whether I’m solving an escalated issue or reworking a process to prevent future ones, I care about accuracy, collaboration, and doing what’s right — for both the business and the customer.
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