Jayleene Velez

Background

About Jayleene Velez

Bilingual healthcare administrative professional with experience in surgical authorizations, patient registration, and billing—as well as a strong background in customer service and client relations. I’ve worked across hospital systems and fast-paced service environments, gaining the ability to stay calm under pressure and deliver exceptional care to both patients and providers. In addition to my current role at Baptist Health South Florida, I bring years of experience resolving issues, coordinating between departments, and building relationships with patients and clients. Currently based in Florida, I’m actively seeking opportunities in **Massachusetts, Maine, or remote** healthcare roles that value empathy, accuracy, and strong communication. Let’s connect if you're hiring for roles in- Patient Access & Scheduling - Billing & Authorization - Remote Healthcare Admin Support - Medical Customer Service (bilingual support)