Jaylen T.
Configuration Technician Team Lead at Microserve
Based in Calgary, Canada
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Seniority
Other
Department
Other
Location
Calgary
Industry
IT Services and IT Consulting
Company size
526
Contact information
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j•••••••@microserve.ca
Phone
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Background
About Jaylen T.
10+ years of experience in customer service, with 5 years of IT-related experience • Project management and leadership experience through academic and professional projects • Highly organized and detail-oriented with strong technical problem-solving and communication skills • Adept at translating complex technical information for non-technical users • Hands-on experience with cabling, workstation setups, and telephony hardware • Proven technical troubleshooting skills with hardware, software, and peripherals (Windows, laptops, desktops, printers) • Experience with ITSM tools such as ConnectWise and ServiceNow for ticket management, and Ivanti products for system imaging and inventory management.
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