Jaylene Pollock

Background

About Jaylene Pollock

As a Branch Manager with Chase I am responsible for creating a culture of excellence and an environment that delivers an exceptional experience for both customers and employees. To have a successful branch, I always look to hire top talent and work to developing each member of my team to their fullest potential. I have created a clear direction for the branch by creating great partnerships within Chase and the community at large - all while maintaining a focus on our customers. We focus on delivering a great customer experience by owning issues from start to finish, being courteous and professional and always doing the right thing. Responsibilities in my role include:*Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer.*Achieve a positive employee experience and build a high performing team that prioritizes controls and drives business results.*Set employees up for success by setting clear objectives for the branch and for each employee and monitor progress and track results.*Develop individuals' skills and help them plan their long-term career goals.*Recruit top talent and ability to forecast staffing/scheduling needs to ensure adequate staff is on hand to support our customers.*Provide (and educate) customers on additional ways to access the bank, including Chase Mobile and Online services.*Ensure that the branch team complies with policies, procedures and regulatory banking requirements.*Establish and maintain effective relationships with customers, business partners, staff and members of the community.