Jaymevelle Lamoste

Background

About Jaymevelle Lamoste

I am a results-driven professional with a diverse background spanning in education and BPO industry. With the foundation in teaching, I bring strong communication, empathy, and leadership skills to every role I take on. Transitioning into the BPO sector, I have built a solid track record in customer service-both voice and non voice and progressively advanced into more strategic roles. Over the years, I've taken on responsibilities as a Customer Support Representative, Email Support Agent, Project advisor, and Subject Matter Expert.Currentl, I serve as a Team Leader for project advisors, where I manage performance, drive process improvements and coach my team toward exceeding client expectations. What sets me apart is my ability to adapt, lead with empathy and balance both operational excellence and team engagement. I'm passionate about helping others grow, solving problems efficiently, and delivering quality service that aligns with both business goals and customer satisfaction. I'm always open to learning, collaborating, and exploring new challenges that will allow me to further contribute to team success and continuous improvement in a dynamic work environment.