Jaymin Dagli

Background

About Jaymin Dagli

I bring 19+ years of experience in Workforce Management (WFM) and Business Planning, with a proven track record of optimizing operations and aligning workforce strategies with business goals. Expertise in end-to-end WFM: forecasting, headcount and capacity planning, scheduling, and resource optimization Proven business planning skills: scaling operations, aligning headcount with growth, and adapting strategies to evolving market demands Strong command of workforce metrics (AHT, ASA, Service Level, Occupancy) to ensure both short-term impact and long-term sustainability Advanced reporting & analysis: delivering actionable insights through data-driven decision-making, automation, and performance dashboards Experienced people leader: building and developing high-performing teams across industries, fostering collaboration, innovation, and accountability I thrive on solving complex workforce challenges, leading strategic initiatives, and delivering measurable business outcomes that balance operational efficiency with long-term success.