Jaymin Patel

Background

About Jaymin Patel

Experienced IT professional with more than 3 years of experience. Recently earned "Microsoft Azure Fundamental Certification". I am excited to share that I am an "Official (ISC)²" candidate. Where I am learning security concepts, risk management, and best industry practices on how to secure the company environment. At Present- Learning advanced knowledge of Microsoft 365 services (Exchange Online, Sharepoint Online, Intune(MDM), Teams Online)- Working towards Azure Administration (AZ-104) Certification. Technical Skills: • Tier 1/2 level troubleshooting • Active Directory, User, Group, OU Management • Experience in Enterprise-Wide deployments of 1200+ devices including desktop/laptop/tablets/SSDs. • Experience in installing and configuring computer systems following a defined imaging process. • Experience with basic system administration tasks such as creating domain accounts, NTFS permissions, installing software, and managing Office 365 accounts. • Experience with setting up new PCs, Thin Clients, Laptops, and Surface tablets and installing upgrades as needed. • Working knowledge of managing MS 365 accounts and licensing. • Familiarity with Identity and Acess Management(IAM) • Familiarity with a Hybrid environment (On-Prem AD vs Azure AD, AD sync via Azure ADConnect, user management, permissions assignment using RBAC in Azure, assigning and revoking MS 365 license) • Identify and learn appropriate software & hardware used and supported systems by the organization. • Providing support to end users via phone, email, helpdesk system, teams, or in-person. • Refer to online resources and knowledge bases such as MS docs, MS TechNet, TechGenix, and Spiceworks Community to resolve issues. Soft Skills: • An independent self-starter: Take initiative, manage workload, and utilize all the resources. • Time management: Able to plan and organize time based on priorities. • Able to work under pressure in a fast-paced environment. • Adaptable: Able to manage and prioritize incoming requests, juggle conflicting priorities, and deliver multiple assignments, all while maintaining effectiveness and efficiency. • Customer oriented: Able to put myself in someone else’s shoes and take the time to understand what they are looking for and what they need. • Passionate for analysis and problem-solving: I like to research to learn more to fully understand the problem and present possible solutions. • Quick thinker/learner • Enjoy Communicating: Able to proactively communicate issues, ideas, and concerns.