Jayne Taylor

Background

About Jayne Taylor

I'm a proven, transformational Business leader focusing on understanding customer needs, wants and expectations to create scalable, end-to-end solutions that delight the customer. I develop clear vision and execution plans that inspire team members to feel accountability to deliver the highest quality results. Strategic Planning and Execution Lead award winning multi-discipline teams to deliver on key initiatives or programs including Affordable Care Act implementation, migration from legacy platforms and enhanced provider network capabilities. Developed partnerships with key vendors to deliver new, differentiating products to meet growth targets. Problem Solving Using insights from active listening and understanding of clients pain points, developed creative short and long term solutions to remove those obstacles. Identified need for holistic planning processes within Markets department to address inequities in work prioritization, resulting in more being approved and completed. Business Transformation Led re-engineering of teams and operational processes to support business growth goals and meet administrative cost targets. Created new processes to assess operational impact of new requests for new/existing clients before implementation, significantly improving accuracy and client satisfaction. Influence Consistently able to develop compelling business cases for projects or initiatives leading to approval from highest level. Provide collaborative leadership, strategic advice and understanding to gain alignment on achieving strategic goals. People Leadership Active partner with team members to create career development plans and provide opportunities to meet their goals. Seek out opportunities to mentor and sponsor people, providing a place for reflection and positive support. Participated and encouraged membership in multiple employee resource groups including advisory board member for Elevating Women and panelist for Black Employee Network annual events.