Jayson Brunio

Background

About Jayson Brunio

Has over 7 years of working experience: Handled US Clients Accounts: Abramson Labor Group (Employment Law Firm) Payment Processor (DeferIt U.S), Synchrony Bank & JPMorgan Chase Bank (Collection Specialist) Amazon CS Internet (Kindle Voice & Chat) and Healthcare. CORPORATE AND FREELANCE WORK: SENIOR SETTLEMENT ADMINISTRATOR (ABRAMSON LABOR GROUP)-Review and edit settlement agreements -Ensure that settlement agreements are in compliance with the firms policies -Obtaining client signatures -Communicating with clients and confirming relevant information for settlement -Sharing executed copies of agreements with opposing counsel -Communicating with attorneys, non-attorneys, and clients on updated settlements -Uploading documents to appropriate locations -Generate Invoice LEAD GENERATION OFFICER -Generate list of leads (list building)-Develop new business and client generation through sending of hand-curated emails -Attract new clients by establishing first contact with them -Follow up with potential leads through semi-cold calling -Conduct research on contact details of lead companies -Email Campaign PAYMENT PROCESSOR (DEFEIRT US)-Research and resolve discrepancies in payments-Communicate with payment providers, financial institutions and vendors regarding payment -Processing issues and unreconciled items-Coordinate with the support team in researching and responding to customer inquiries and reports of payment COLLECTION AND CONSUMER LOAN SPECIALIST (SYNCHRONY BANK RECOVERIES & JPMORGAN CHASE BANK) Assist customers with credit card account management (customer service and collection) including payments, processing phone payments and reviewing features of the account. Troubleshoot account problems and submit research request on behalf of the customers. Educate customers of the account past due and amount due that needs to be resolved and bring the account up to ASSOCIATE-CS INTERNET - Amazon.com/Kindle chat U.S -Chat and email support -Assisting customer’s ordered item/ Placing orders -Processing returned items, refund and replacement -Solve customer’s problems faster and improve customer satisfaction