Jayson Massa
Senior Director of Operations at The College Board
Based in Minneapolis, United States
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Seniority
Director
Department
Operations
Location
Minneapolis
Industry
Education Administration Programs
Company size
6.3K
Contact information
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j•••••••@collegeboard.org
Phone
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Background
About Jayson Massa
21+ years of contact center experience, with 20+ years in a leadership role directly and indirectly managing various operation teams. Experience managing remote and in-person teams across multiple centers in America, India, and Philippines. Deep knowledge of all contact center and collections related Regulatory requirements, including but not limited to; FDCPA, TCPA, CFPB, and FCRA. Expertise in omni-channel customer communication - phone, email, SMS, chat, etc.
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