Jc Kock

Background

About Jc Kock

As a Business Intelligence Analyst and Data Professional with 6+ years in the Insurance and Direct marketing sectors, I specialise in making operations more intelligent, data more actionable, and reporting more valuable. I work directly with C-level stakeholders to deliver BI systems that improve performance, reduce losses, and support strategic growth. At King Price Insurance, I lead technical and operational initiatives across departments from revenue recovery and client communications to quality assurance and partner integrations. I don’t just deliver data. I deliver working solutions that are measurable, scalable, and built for the people who use them. Key Projects and Impact: • Maintaining and enhancing a machine learning–based lead generation system used across multiple outbound sales teams, producing over qualified leads daily and improving client targeting through predictive scoring and automation • Developing an alternative premium recovery solution that integrates with contact, finance, and payment systems, resulting in the recovery of more than R9.2 million in previously failed transactions by improving collection accuracy and timing • Leading the rollout of a quality assurance risk analytics framework, applying predictive methods to identify high-risk operational behaviours, reduce staff error–related financial losses, and improve underwriting alignment (R10M annual savings target) Serving as sole project lead for a national partner integration, delivering a complete BI and automation stack across more than 90 external branch locations—including SLA design, API automation, Power BI dashboards, reporting, invoicing, and staff training • Replacing legacy SMS processes with a WhatsApp-based automation solution, driving a 3× increase in customer contact response rates and significantly boosting early debit acceptance metrics across the customer base Tools: SQL (MS SQL Server)| Power BI | Excel | SSRS | RDL | Report Server | Azure DevOps | Python | APIs (REST/SOAP)| SOAP | Brevo | SMS Portal | Pure Cloud (Genesys)| AURA | SecureX | Lucidchart Credentials: • BSc in IT & Computer Science • Postgrad Diplomas: Business Management + Industrial Engineering (Cum Laude) • Certificate in Project Management • RE5 Certified (Insurance Regulation – South Africa) I’m structured, delivery-focused, and business-minded, with a deep understanding of how to embed BI and analytics into real-world workflows. Looking to join a data, BI or Fraud team in the NETHERLANDS. Let’s connect if you’re hiring - john.christoph.kock@gmail.com