Jd Lepetit

Background

About Jd Lepetit

I'm an accomplished and well-grounded customer service executive known for delivering world class results. People are my passion as I understand the importance of organizational health and building meaningful relationships to deliver results. Strongly self-directed, with a drive to continuously improve my team’s performance, I am able to select, train, motivate, and grow exceptional teams. With a natural talent for identifying inefficiencies and a record of turning around under-performing operations, I offer great value to any organization. • Capable of establishing organizational strategy, converting it into long-term plans, short-term goals, and targets, starting staff capacity-building initiatives, process improvements, and optimizing customer experience, business growth, and positive revenue growth. • Offer strategic direction in cross-functional areas, including but not limited to recruiting, staffing, turnover, service levels, quality assurance, schedule adherence, risk management, compliance, training, leadership development, reward & recognition, and community involvement. • Recognized for consistently accomplishing 100% key performance indicators, comprising division best customer satisfaction scores, overall handle time, quality assurance, year over year increase in team member retention, and overall job satisfaction. Pronounced: Le•Pet•it I want to make a difference for my employer, for my team members, and for my customers. If you’re interested in learning more, I can be reached at lepetitjd17@gmail.com or 806-445-5299. Skills: Accountability | Analytic Skills | Budget Management | Business Strategy | Change Management | Coach | Cross Functional Leadership | Customer Experience | Leadership Development | Finance | Google Suite | Hiring | Interpersonal Skills | Leadership | Mentor | Microsoft Office | Organizational Health | Product Improvement | Quality Assurance | Rapid Growth | Reporting & Analysis | Servant Leadership | Strategic Planning | Strategy | Team Leadership | Training | Voice of the Customer Proud US Army Veteran