Jean Higgins
Institutional Research Analyst at Nova Scotia Community College - Nscc
Based in Colchester, Canada
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Seniority
Staff
Department
Research & Development
Location
Colchester
Industry
Higher Education
Company size
2.9K
Contact information
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j•••••••@nscc.ca
Phone
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Background
About Jean Higgins
Analytical senior manager with 20+ years' experience. Customer-focused leader who understands the corporate service delivery model and can interpret how it impacts customer satisfaction — and excels at identifying trends, gaps, and correlations in customer experiences in order to recommend workable solutions. Logical, highly-organized professional with the ability to interpret data and develop long-term plans utilizing both historic trends and expected impacts from new opportunities to identify requirements on a region-by-region basis. COGNOS full suite user and also very proficient with Explorance ( Blue) and Microsoft Office products.
Decision-makers
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- MQStaff
Michael Qu
Research Associate · Science
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Lisa Matheson
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