Verified recordIT Services and IT Consulting

Jean Souza

Customer Success Senior at Unico Id

Based in São Paulo, Brazil

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Seniority

Staff

Department

Customer/Client Service

Location

São Paulo

Industry

IT Services and IT Consulting

Company size

664

Contact information

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j•••••••@unico.io

Phone

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+55 ••• •••• ••••

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Background

About Jean Souza

Profissional Sênior de Customer Success (CS) com vasta experiência em gestão de contas Enterprise (Medium e High Touch) SaaS atuando diretamente nos segmentos de varejo, e-commerce, Marketplace e Fintechs.Especialista em retenção de clientes (baixo Churn) e expansão de negócios (Upsell e Cross-sell), comprovando capacidade Hands-On e forte visão de negócio para otimizar processos e garantir a entrega de valor.Resultados Comprovados: Liderança estratégica de portfólio, atingindo taxas de retençao acima do esperado e aumento de receita superior e meta de expansão de portfólio de produtos.Visão de negócios, negociação consultiva, liderança, Health Score, e gestão de conflitos. Aceita viajar, propostas de outras regiões e vagas Presenciais ou Remotas.#Vendas #CustomerSuccess #Liderança #Startup #Inovação #Resultados #Engajamento #Desenvolvimento #Equipe

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