Jeanan Oxley

Background

About Jeanan Oxley

In my position I foster innovation with integrity in operational processes that comply within corporate guidelines, not limited to government regulations, industry standards and best-practices. Create an agile digital experience through processes with our SaaS systems to drive a seamless connection between all departments and customers. Lead large complex technology related projects collaborating with Sales, Marketing, Support and other departments to streamline the customer journey. Architect procedures that empower efficient pre and post sales teams to master product features and capabilities. Use insights from data to make informed product management decisions that elevate the customer experience and reduce expenses. An expert in Change Management, I continually train and support managers on products and processes. I collaborate with all teams on internal communications, client communications, training plans and client-facing sales and support materials. I lead, monitor and communicate cross functional projects ensuring timely responses with product releases and customer experience updates, issues and risks to all involved from the end user to executive leadership. I drive continuous improvement through effective communication, conflict resolution and problem solving. Specialties: Efficiency expert, great organizational skills, good social skills and ability to motivate with optimism