Jeanette Carson

Background

About Jeanette Carson

Jeanette Carson: Artist, webmaster, business manager and blogger. Former career as resourceful, creative, process oriented Client Service and Technical Professional with rich experience in administering and servicing security, financial, and physician credentialing applications and data analysis. Strengths and abilities include: • Focused on providing excellent service with exemplary communication and follow-through • Expertise in leading cross-functional and team communications, facilitating operational processes, and managing confidential data. IT Team lead and liaison for upgrades. • Skilled in directing fulfillment of service level agreements (SLAs), client relations, application upgrade planning and implementation and utilizing system security software. • Interpreted specifications of policies, regulations and security to users with discretion and tact. • Reviewed system, virtual server, devices and software specifications; directed cross-functional installation teams, within SLA time frames; authored downtime control documents. • Collaborated with finance and Information Technology (IT) teams, on-boarding Stratajazz financial application for 600 users, achieving enterprise wide usage for capital asset group. • Created methodology for upgrades to standardize preparation, communication, back-out recovery. • Security administrator, handling all information with discretion and tact. Letters of recommendation from management and colleagues at my last employer indicate:"dedication to the job","worked tirelessly to assist in backlogs","provides the best customer service","great at resolving issues","process oriented","great communication skills","ability to coordinate application upgrades","sees issues through to resolution, ensuring policies are also followed","reliable and dedicated","joy to work with, able to present creative ideas and communicate benefits","team player, would make a great asset to any organization".