Jeanette Solorio

Background

About Jeanette Solorio

Seasoned Fraud Investigator & Insurance Professional | Customer Service Expert | Remote Work Enthusiast Welcome to my LinkedIn profile! I'm Jeanette a dedicated professional with a wealth of experience in insurance fraud investigations, claims adjustment, and customer service. Throughout my career, I've consistently demonstrated a commitment to excellence and a passion for delivering results. As an SIU Desktop Investigator at Allied Universal Compliance and Investigations, I specialize in insurance fraud defense investigations spanning multi-state regions. I meticulously review case notes, analyze data, and prepare detailed reports in compliance with corporate standards. My responsibilities include filing fraud referrals and conducting investigations using advanced database searches, ensuring the integrity of every case. Prior to this, I served as a Tier 3 Liability Auto and Injury Claims Adjuster at Farmers Insurance, where I proactively investigated claims, determined liability, and negotiated settlements. My ability to secure critical evidence and process payments efficiently contributed to successful claim resolutions and client satisfaction. My tenure at the Automobile Club of Southern California provided me with invaluable experience in customer relations and team leadership. As a Member Relations Team Member, I upheld a high level of service excellence while overseeing policy transactions and investigating policy accuracy. Additionally, my role as a Policy Management Group Insurance Associate allowed me to exceed member expectations through first-call resolution and collaborative problem-solving. I thrive in remote work environments, leveraging technology to streamline processes and maintain productivity. My adaptability and strong communication skills have been instrumental in driving team success and fostering a positive work culture. Let's connect to explore potential opportunities for collaboration or discuss industry insights. I'm eager to contribute my skills and expertise to support organizational goals and drive meaningful impact.