Jeanne Benedict

Background

About Jeanne Benedict

I am a creative and innovative Business Analyst, Technical Writer and Trainer. I have gained operational knowledge in a variety of industries, including software, manufacturing and financial services. I have experience developing system manuals, classroom training presentations, job aids, release notes and standard operating procedures as well as e-learning courses and marketing sales sheets. I am skilled at interviewing subject matter experts and researching compliance requirements. My responsibilities in past positions also included quality assurance and user acceptance testing plans, document control plans and system requirements gathering. In manufacturing, I have managed internal ISO audits and implemented corrective actions. As a trainer, I have provided classroom group training, webinar presentations and individual consultation. I am adept with software tools required for technical documentation, and I am confident that I can quickly learn any new development tools and proprietary software necessary for success. Having started my career in Marketing, I am a client-centric proactive problem solver. I have years of writing, training, business process and customer service experience and I look forward to my next challenge.