Jed Sugden

Background

About Jed Sugden

PROFESSIONAL PROFILEProactive and highly qualified Gaming Manager with extensive experience in operations, specifically in proactive leadership, sales management, business development and strategic planning gained from numerous years of employment in the hospitality sector. Excellent attitude towards developing a collaborative culture to surpass industry standards in quality, performance, productivity and efficiency. Equipped with an aptitude for client and stakeholder engagement as well as exceptional analytical and problem-solving skills. Outstanding knowledge and experience in building and developing strong teams and implementing impactful changes to company operations. Recognised for delivering pragmatic and effective solutions to specific problem areas and ready to utilise leadership skills, strengths and expertise to drive organisational growth and development.CORE COMPETENCIES• Strong business awareness and product/service knowledge to help identify clients’ needs and recommend appropriate solutions.• Ability to build and sustain successful relationships through effective communication thereby gaining trust and providing appropriate and prompt information in a professional and polite manner.• Talent for utilising effective engagement strategies, interpersonal, tact and diplomacy skills to manage, influence, negotiate and foster long-term strategic relationships with internal and external stakeholders.• Achieves results – ability to build organisational capability and responsiveness, ensure closure, and deliver results on time, to budget and to correct quality standards.• Strong understanding of gaming protocols to help enable work collaboration with Operations and Finance teams, ensuring all functions and special events run seamlessly and successfully.• Extensive experience in the areas of customer engagement, administrative duties, data entry, sales and retail, hospitality and inventory management.