Jeevan Singh

Background

About Jeevan Singh

Experienced Technical Lead in POS Technology with a track record of successfully deploying and managing New POS systems for McDonald’s IT at Capgemini. With 6+ years of experience in IT operations, customer success, and technology leadership, I specialize in POS system deployment, backend configuration, and stakeholder management. Current Role & Expertise: As a Technical Lead at McDonald’s Global IT, I lead POS deployments, configurations, and process optimizations, ensuring seamless technology integration across multiple markets. I collaborate closely with cross-functional teams, providing mentorship and training to new tech leads while managing global IT operations. My work follows Agile methodologies and ITIL best practices, ensuring efficient incident, change, and service management to enhance operational efficiency. Skills & Strengths: POS Deployment & Backend Configuration IT Operations & Service Management (ITIL) Stakeholder & Client Communication Process Optimization & Troubleshooting Training & Mentorship Agile Methodologies & IT Service Delivery