Jeff Baetz
Customer Success Account Specialist Us National Market Midwest at Ibm
Based in Franklin, United States
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Seniority
Other
Department
Other
Location
Franklin
Industry
IT Services and IT Consulting
Company size
345K
Contact information
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j•••••••@ibm.com
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Background
About Jeff Baetz
CSM’s (Client Success Managers) at IBM provide the following service to our assigned clients: • Managing incidents and problem management/resolution • Working closely with vendor management, asset management, and procurement regarding the reporting and deployment of IBM software products in a client’s catalog • Ensuring project(s) or change implementation(s) are successful • Partnered with any existing business partners you are working with or IBM’s two service organizations (IBM Consulting & Expert Labs) • Frequent product roadmap presentations around forecasted changes to our software products and general product direction • Deploy, adopt, and to generate client value based on your investment with IBM • Identify expansion opportunities based on client use case definition and related software product mapping to each use case
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