Jeff Barbieri

Background

About Jeff Barbieri

Innovative, resourceful Project Manager and Customer Experience specialist helping private and public companies for almost 30 years improve their customer experience, reduce operational costs, and increase efficiency through technology, design, and operational improvements. Track record of success working in both national and global environments in multiple verticals, including healthcare, government, manufacturing, energy, technology, and telecommunications. Highly versatile with experience serving in a variety of roles including Program Manager, Project Manager, Senior Manager, Senior Architect, Technical Lead, Business Analyst, and Call Center Manager. • Highly analytical/data driven with “big picture” vision and the ability to work with executives, management, staff, business partners, and customers to convert complex requirements into actionable project plans. • Charismatic, persuasive team builder, skilled and motivating teams to deliver unparalleled customer service and attain major company objectives. • Consistently demonstrate practical yet imaginative approaches to service delivery, workflow management, and process improvement.