Jeff Bourland

Background

About Jeff Bourland

I'm an Executive Director and Commercial Banking Loan Portfolio Execution Leader for a Fortune 100 Company. Expert background in various aspects of banking operations from customer service, compliance, facility and human resource management. Strong project management and execution on national level projects. Proven track record of leadership of large multi located teams. Experience in setting up new teams and crafting related policies and procedures into larger banking organization. Knowledge of banking regulations and laws for commercial banking. Passionate about excellence in customer service and operational execution.**SELECT ACCOMPLISHMENTS** • Maintained 100% KPI’s the last 4 years straight on loan processing with 0 (zero) material breach • Delivered $2.5 Million in revenue by identifying and collecting additional client fees by initiating and leading a third -party loan fee tracking process • Led 5 complex remediation projects to 100% COBO “certificate of beneficial ownership” regulatory requirements • Delivered 100% the last 4 years straight positive response rate on each annual employee survey from my direct reports on my leadership support • I played a critical part in setting up immediate claim settlements for the 2010 BP Deepwater Horizon disaster in the Gulf of Mexico. While I worked directly with special counsel to develop a local funds distribution plan to reduce check float availability 5 business days CORE COMPENTENCIES: Complex customer issue resolution Commercial loan closing and documentation National project management initiatives Developed new policies and procedures for operating models Strong negotiation and problems solving skills National leadership role development Managed large scale staff restructuring projects Client relationship management redress and retention Business continuity and disaster recovery leadership Early talent hiring and mentoring Collaboration and team work with senior leadership Coordination of shared work responsibilities with offshore teams Change management SYSTEMS EXPERIENCE: The Basics: Microsoft 360 Suite, Word, Excel, Teams, Outlook, Co-pilot Compliance Systems: Cornerstone and COPS Human Resources Systems: Workday and Concur Loan & Credit Systems: nCino, Blast, CreditView, Loan IQ, Hogan, Optimist, Etran, iLien, LaserPro Please contact me at jbourland4@gmail.com with any employment opportunities