Jeff Castro
IT Specialist at Thinkonward
Based in Austin, United States
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Seniority
Staff
Department
Information Technology
Location
Austin
Industry
Technology; Information and Internet
Company size
111
Contact information
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j•••••••@thinkonward.com
Phone
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Background
About Jeff Castro
OBJECTIVE: To obtain a position with an organization where I will maximize my skills, experience and training in the area of Desktop support. I'm a self-starter who can work with minimum supervision with great work ethics and excellent customer service skills. Quick to learn and display good judgment with strong written and oral communication skills. PROFESSIONAL PROFILE: •Strong background in Desktop support and Tech Support. •Superior verbal and written communication skills TECHNICAL SKILLS and Knowledge: •Apple and Windows software applications/environment, broad understanding of computer technology, knowledge of hardware and software components, data storage and operating systems. •Experienced with imaging software Altiris, Smartdeploy, Norton Ghost, Acronis, •Understanding of network configurations and cabling, VPN software, VPN Protocols. •Experienced in remote Technical support using Connect wise, Dameware, LogMein, Remote Desktop connection, Jamf Remote. •Experienced in Active Directory, Exchange Management console, Office 365, Azure, Windows Server 2012, MDT, Jamf, SMC, Intune • Experience With Ticketing Software Connect Wise, Jira, Service now, SysAid, Zen Desk. •Experience in supporting smartphones and handheld devices Android, And Apple. •Excellent customer service skills, strong attention to details with excellent follow up.
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