Jeff Fivecoat

Background

About Jeff Fivecoat

With significant experience in the healthcare and workforce leave industries. I am an accomplished account manager and client specialist delivering service excellence, enhancing customer satisfaction, and improving business processes for various clients and partners. My credentials include managing the full-service experience for commercial, state, and municipal clients, ranging from small groups to Fortune 500 corporations, with group sizes of 2 to employees in commercial, Medicare, and Medicaid benefits. Managing the full-service experience for commercial clients, I collaborate with multiple brokers and directly partner with clients. With an emphasis on delivering excellent service and engagement which play a crucial role in successful client renewal, demonstrating my ability to build and maintain strong relationships, ensuring satisfaction and loyalty. My competencies include: Customer Relations | Employee Benefits | Physician Network Management | Process Improvement | Client Retention | Program Sales | Small/Mid-Market Commercial Business Management | Project Management Presentation Creation & Delivery | Event Planning | Change Management | Contact Management | Medicare Advantage | Medicaid, Medicare, E&I | Medicare & Retirement Management | Salesforce | Service Now | Impact | Phycon | NDB | Metrix | OAO Applications | Multiple System Reporting | RFP Preparation (RFP Machine)| MS Office | Oracle