Verified recordFinancial Services

Jeff Franco

Senior Regional Support Technician at Fidelity Investments

Based in Keller, United States

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Seniority

Staff

Department

Information Technology

Location

Keller

Industry

Financial Services

Company size

85K

Contact information

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Email

1 credit

j•••••••@fidelity.com

Phone

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+1 ••• •••• ••••

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Background

About Jeff Franco

Fidelity Investments leverages over eight years of expertise in IT operations, asset management, and technical mentoring to ensure seamless business processes and employee onboarding. Leveraging ServiceNow, the team consistently resolves service tickets with minimal escalation, while also driving enterprise projects ahead of schedule through cross-functional collaboration. Known for optimizing workflows, the team reduced hardware loss risk by 30% through an improved asset reclaim process. With a data-driven mindset and a passion for operational excellence, the team supports scalable IT practices that align with organizational goals. Currently pursuing advanced analytical skills to complement technical capabilities and drive data-informed decisions.

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