Jeff Gaines

Background

About Jeff Gaines

VP / DIRECTOR OF CLIENT SERVICES I solve problems and ensure customer satisfaction by delivering results with a focused and flawless execution of diverse projects. By developing and overseeing training needs, I improved the quality of software support service, productivity levels, and enhanced individual and team development. Building long-term, positive client relationships have become a hallmark of my career. My core strengths include- Partnering with clients, staff and management to ensure client deliverables / schedules are met - Coordinating human and information system resources to optimize capabilities - Expediting technology integration and implementation projects with increased efficiencies - Building customer focused teams across all service areas - Analyzing business / program requirements and developing effective solutions My credentials include a Masters of Public Administration from the University of Illinois, and a BA in Political Science from Blackburn College. I thrive in fast-paced environments where the ability to provide excellent customer service is critical. I am told I have strong organizational and management skills with an easily approachable style. Specialties: Internal & External Support / Call Center Management / Client & Government Relations / RFPs / Project Management / Process Improvements / Compliance / Training / Non-Profit / HIPAA / QA