Jeff Henze
Applications Support Engineer at Tyler Technologies
Based in Warren, United States
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Seniority
Staff
Department
Information Technology
Location
Warren
Industry
Software Development
Company size
7.9K
Contact information
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j•••••••@tylertech.com
Phone
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Background
About Jeff Henze
Experienced technical support supervisor; successfully led a team of up to 13 local and remote desktop support technicians providing exceptional customer service that consistently exceeded expectations. Extensive experience in the IT industry utilizing and streamlining practices and tools to increase efficiency and quality without sacrificing budget. Deployed asset tracking system to manage equipment lifecycle, end user assets, and software licenses. Utilized metrics obtained to proactively reduce end user down time and increase license compliance.
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