Jeff Higham
Station Manager at Merseyrail
Based in United Kingdom
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Seniority
Manager
Department
Operations
Location
United Kingdom
Industry
Transportation/Trucking/Railroad
Company size
450
Contact information
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j•••••••@merseyrail.org
Phone
5 credits+44 ••• •••• ••••
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Background
About Jeff Higham
With over 10 years of experience in station operations and management, I bring a strong focus on compliance, safety, and customer service to my role as Station Manager at Merseyrail. My mission is to foster a culture of accountability and collaboration, ensuring that safety standards, operational goals, and customer satisfaction are consistently met. By aligning with Merseyrail's vision, I aim to contribute diverse perspectives and innovative solutions to enhance passenger experience and team performance. At Merseyrail, I lead a team of 45 staff across 14 stations, ensuring operational excellence through strategic recruitment, performance management, and stakeholder collaboration. By monitoring and delivering key KPIs, I help embed a culture of safety while improving station standards. Working closely with internal teams and external partners like British Transport Police and Carlisle Support Servides, I focus on delivering a secure and seamless experience for passengers.
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