Jeff McCarthy

Background

About Jeff McCarthy

INDUSTRY RELEVANCE: Human Capital Management (HCM)| Information Technology (IT)| HealthTech | FinTech | EdTech | LegalTech | Managed Services | Software-as-a-Service (SaaS) PROFESSIONAL PROFILE: I am a dynamic, agile working leader with twelve years of progressively more responsible experience in client-facing roles calling for the unique ability to understand, translate and respond to client requirements. In my role, I have been become adept at leading teams, optimizing processes and delivering strategic solutions that align with organizational goals. Colleagues and clients have recognized me for high effectiveness in high-trust autonomous, consultative roles valuing strong business sense, an acute focus on customer and the ability to execute consistently on complex deliverables. AREA OF EXPERTISE: Solutions focus…fielding and determining product fit and customization. Sales operations…supporting business strategy objectives and sales teams driving revenue targets. Human resources…leveraging broad HR, HCM, HRIS, payroll, time & attendance systems knowledge. Team leadership… recruiting, screening, selecting, building, managing and scaling teams for growth. Business partnering…collaborating effectively with account, product and engineering teams. Customer journey…delivering a superb client experience for a diverse universe of customers. Relationship management…managing at-risk clients by skillfully escalating and deescalating issues. Subject matter expertise…mastering and applying internal and external product knowledge to issues. Analytics and reporting…distilling actionable insights and reporting to drive improvement. Training…analyzing, developing and delivering internal and external training curricula. Product improvement…defining enhancements and capturing voice of the customer. Change management…guiding confidently internal and external clients through transitions. TECHNOLOGY SKILLS: Standard Query Language (SQL)| Adobe® Creative Suite | Salesforce TaskRay | Atlassian® Jira & Confluence | Microsoft® Power BI, DAX and Azure LET'S CONNECT: I am always eager to network with similar professionals. The best way to reach me is via LinkedIn or email at JMcCarthy@paylocity.com. Thank you.