Jeff Melanson

Background

About Jeff Melanson

As an early adopter of technology, I quickly developed a strong passion for personal computing at a very young age that became a daily part of my life. For many years I have been successfully advancing my IT career and I absolutely love it! My Support Specialties • Extensive Hardware knowledge and support: Dell, Lenovo, IBM, Acer, Asus, HP, Apple, Cisco, Ubiquiti, Fortinet, SonicWall, and many others • Extensive Operating Systems (OS) knowledge and support of both Microsoft Windows and Mac: Windows: 11,10, 8, 7, Server 2019, 2016, 2012, 2008, 2003 and MacOS, OS X, iOS, Linux Ubuntu, Android, ChromeOS • Network infrastructure and topology: Domains, Workgroups, Workstations, Servers, LAN, WLAN, WAN, VLAN, VPN, RDP, TCP/IP, DNS, DHCP, routers, firewalls, switches, and cabling • System Administration: Active Directory (AD), Users and Computers (ADUC), Group Policy Objects (GPOs) and Organizational Units (OUs), distribution groups and folder security, account permissions, distribution groups, folder security, Microsoft Exchange, Microsoft Deployment Toolkit (MDT) and Windows Deployment Services (WDS), Microsoft System Center Configuration Manager (SCCM), Microsoft Entra (Azure), Intune and Microsoft full O365 Administration • Software and Application support including Microsoft Office 365, 2019-2003: Full Stack: Outlook, Word, Excel, PowerPoint, Publisher, Access, SharePoint, Teams, OneDrive. • Videoconferencing (A/V) Support: Microsoft Teams, Skype for Business, Zoom • Antivirus management: Microsoft Defender, Vipre Business, Kaspersky, Norton, McAfee, TrendMicro, and malware removal • Full Disk Encryption (FDE): BitLocker, Sophos SafeGuard • Virtualization support: VMware and Hyper-V • Advanced knowledge of Printers, Peripherals, and multi-platform Mobile Devices • Citrix Workspace, Citrix Director, XenDesktop • Admin: Freshdesk, ServiceDesk Plus My Support Services • Customer, stakeholder, end-user internal and external support: Office, on-site and Remote • Service Desk management with Service Level Agreement’s (SLA) • Establishing priorities, and achieving deadlines both autonomously and in a team environment • Project Management, strong communication and leadership skills • Professional interaction with fellow co-workers and clientele • Managed services and break/fix, on-site field support, including project management service, integration, and development. all things IT, and so much more!