Jeff Mohr

Background

About Jeff Mohr

Project Leader | Customer Success | Data Operations | Total Solution Expert Team Management | SaaS | Product Led Growth | Analytics | Artificial Intelligence Integration | Business Partners Summary With over 20 years of experience in SaaS implementation, AI integration, and data strategy, I have established myself as a strategic and results-driven leader. My expertise lies in leading cross-functional teams, optimizing enterprise analytics, and driving product adoption to enhance engagement and retention My unique blend of skills and experience allows me to understand complex technical concepts and translate them into actionable strategies that drive results. I am a strategic thinker with a strong focus on customer success, and I thrive on finding innovative solutions to drive business growth. CAREER HIGHLIGHTS Led a cross-functional team of 13 to implement a 360-degree customer view within IBM's Customer Success and CIO organizations, resulting in improved customer engagement and retention strategies Successfully integrated IBM's AI product, watsonx, into the Gainsight platform, enhancing reporting and analytics capabilities for 1,600+ users, including senior executives Established data security protocols, resulting in zero data breaches or bleed for several accounts Spearheaded the development and implementation of comprehensive dashboards, reports, and metrics for IBM's Customer Success teams, resulting in consistent data reporting from managers to CEO Directed the deployment and architecture of the Gainsight platform at IBM, ensuring successful onboarding and adoption across customer success teams and product managers Played a key role in the expansion of Gainsight from 4 to 240 employees, contributing to its major acquisition by Vista in 2020 Overall, I am passionate about driving business growth through strategic partnerships, innovative solutions, and a customer-centric approach. I believe in building strong relationships and fostering collaboration to achieve success. Let's connect and see how we can make a difference together.