Jeff Phillips

Background

About Jeff Phillips

9 years of experience in IT and Telephony Experience in Public, Private and Start-Up companies. My track record includes – Call Center Implementation Cost Savings Vendor Management Software and Hardware Analysis Data Center Implementation/Management Employee Management Networking and VoIP Implementation/Architecture/Management Project Management. Manage/Maintain multiple Data Centers that provide primary and redundant systems and services – 2 Data Centers 1 100 KVA UPS 1 225 KVA UPS Redundant Rack mount UPS’s Dual HVAC Units for Data Center Environmental 2 Diesel Generator 2 Natural Gas Generators Redundant MPLS Circuits Pairs at each location 10 Juniper 4350's Routers for MPLS Redundant Internet Circuits Pairs at each location Cisco ASA HA Pairs 4 Extreme Perimeter Switches 8 Juniper 4350's Routers for Internet 4 Core Switches 8 Distributions Switches 2 Avaya Internal Communication Switches 6 iSCSI Switches 5 Server Farm Switches 2 10Gig Switch for Nutanix 2 1Gig for Nutanix 14 Nutanix Nodes – Virtual Desktop Infrastructure Multiple SAN's – NetApp and EMC 39 Access Layer Switches for phones and desktops 1,107 Floor Stations – Agent, Training, Supervisor, and Quality Stations 6 primary call centers (2200+ seats) 20 business offices across 6 countries 29 Media Gateways (G430 and G450) 20 G650 Port Networks 5 Ingate Session Boarder Controllers Avaya System Manager 4 Session Managers CMS (HA pair) IP Phones 4 voice DS3’s 16 voice PRI’s 4 SIP circuits Successfully migrated our Call Center infrastructure from Avaya CM5.2 to CM6.3, upgrading CCE/EMC, Voice Portal/Experience Portal, and AES in the process. Assisted in migrating corporate infrastructure from Cisco Call Manager to Avaya CM6.3 Working knowledge of Avaya Call Center Systems and Applications including CMS, Elite Multi-Channel, Request a Call, Callback Assist, and Experience Portal. Troubleshoot outages and QoS issues with members of immediate team, vendors, partners, and clients.