Jeff Pillman

Background

About Jeff Pillman

Solution-oriented and resourceful candidate with over twenty years of computer and network experience. • Frequently recognized for superior IT Support for over 500 personnel. • Quickly learns and masters new technology • Successful in both team and self-directed settings • Proficient in a range of computer systems, tools and testing methodologies. • IT Support Helpdesk Technician supporting over 500 users onsite and around the US at remote locations. • Performed 100s of Windows 10 upgrades, OSD imaging and re-imaging. Assisting users with their Operating System upgrades without any data loss. • End-of-life Computer replacement project - I am responsible for tracking down over 500 out of warranty computers to be recycled and replaced by new units within SLA parameters. • Consistently over 95% SLA compliance (Incidents & Tasks requests). • Hardware and Software support, Active Directory support, Printer support and logistics of Inventory coming and going. • Day to day Experience with Desktop technologies and applications include: SCCM, MS Office 365, McAfee Security and Encryption, Bit Locker Encryption, SAP and ServiceNow.