Jeff Priapi
Manager, Customer Success at First Advantage
Based in Sarasota, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Sarasota
Industry
Information Services
Company size
9.5K
Contact information
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j•••••••@fadv.com
Phone
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Background
About Jeff Priapi
As a Customer Success Manager at First Advantage, I leverage my 10+ years of experience in sales, account management, and customer service to drive revenue growth and customer retention for a global provider of background screening solutions. I manage 130 accounts representing $26M in annual sales, and enable upsell opportunities via Salesforce, Siebel, and Citrix Analytics. My core competencies include managing large accounts, identifying upsell opportunities, collaborating cross-functionally, and delivering exceptional customer service. I am skilled in using CRM tools, creative ideation, and CXO relationship building to facilitate achievement of sales targets and customer satisfaction. I have a BA degree from UCLA and a passion for continuous self-education. My key accomplishment is achieving a 98% client retention rate at First Advantage, thanks to my dedication, innovation, and teamwork.
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