Jeff Rudel

Background

About Jeff Rudel

I’m an accomplished Senior Technical & Support Account Manager with 15+ years of experience helping enterprise customers succeed in IT infrastructure, cybersecurity, network systems, and enterprise communications solutions. Throughout my career, I’ve built a reputation as a trusted advisor blending my knowledge of product, solutions and technical expertise with a passion for people. I thrive on solving complex problems, mining data for actionable insights, and delivering training and processes that make my customers, colleagues, and cross functional teams more effective. What I bring to the table: • Proven success managing large, strategic accounts for top companies like Palo Alto Networks, Icertis, and Vocera • Expertise in onboarding and mentoring teams. I’ve trained dozens of Technical Support Engineers, Technical/Support Account Managers and built knowledge libraries and video trainings that scale. • A passion for data whether it’s SFDC, Tableau, or custom dashboards, I turn metrics into stories that expose bottlenecks and drive continuous improvement. • Technical fluency across network/server infrastructure, cybersecurity, cloud solutions, wireless systems, and enterprise IT. Outside of work, I love music, it’s nearly impossible for me to walk past a piano without playing a few notes…if Karaoke is involved, I’ll certainly toss in a song or two! The sun’s light takes over eight minutes to reach us from 93 million miles away, yet love can reach us faster if we choose to open our hearts and let it in. Favorite Quotes: “No man ever steps in the same river twice, for it’s not the same river and he’s not the same man.” - Heraclitus “For if you learn music, you’ll learn most all there is to know.” - Edgar Cayce