Jeff Sargent

Background

About Jeff Sargent

Experienced client focused relationship manager with 20 years of Operations experience in the Utility and Financial Services. Dedicated to exceeding client expectations and maintaining strong working relationships with clients to gain their trust and respect. Vendor relationship management. Multi-level Leadership and Relationship Building Effective communicator that contributes excellent team building and coaching skills with a unique ability to bridge technical gaps with various levels of internal external users. Possess strong supervisory skills having supervised a team of ten people. Client Focus individual who turned red flagged accounts to green. Planning and Forecasting Possess a natural ability to review, assess and translate information into tangible project plans. Works on small to medium sized projects up to and effectively digests technical information accurately into cost savings. Responsible for providing the yearly AS/400 budget to senior management. Presentation Skills Effectively presents functional specifications and conceptual designs to various business units and external clients. Prepare and present quarterly reviews to internal and external senior management. Diversified Analytical Expertise Successful track record of outperforming service level agreements and industry standards to elevate levels of process improvements. Strategic thinking and exceptional listening skills consistently deliver results within the following areas: budgeting, process re-engineering, planning, quality assurance and disaster recovery planning and testing. Specialties: Project Management Client Relations Production Coordination Quality Assurance Business Continuity Planning