Jeff Scott

Background

About Jeff Scott

A solutions-oriented professional with over 25 years of progressive experience in IT (ITSM/ITIL/Cloud) building customer/partner relationships, leading integrations, driving Digital Transformation and administering life-cycle and process improvements within the field of Information Technology. Analytical and intuitive problem-solver that learns quickly, has a strong desire and motivation to succeed with proven leadership skills. • SaaS Cloud Service ownership (MS Power Platform/Salesforce/Slack/DocuSign/UiPath/Box) • SaaS service Support Team Lead/Integrations • SaaS Lifecycle and Process manager • Manage and grow Cross Collaborative relationships to support SaaS services • Working directly with executive branch agencies to promote and integrate SaaS products for Digital Transformation initiatives • Creation of key metrics and reporting for SaaS services • Management of all communications, KB Articles supporting SaaS cloud services • Manage project solutions for executive branch agencies • ITIL Framework- Event Mgmt, Incident Mgmt, and Problem Mgmt SME • ITSM- Continual Service Improvement • ITSM Metrics and KPI Report Creation • IT Integrations and Infrastructure Administration • Process Creation, Analysis and Improvement • Technical and Business Customer Liaison • Cross-collaborative leader, with proven team-building skills • Vendor Management (Procurement, Portfolio Mgmt, Partnership Building) • Business and Executive Communications • Agile Concepts trained • Operational Readiness • Service-Now