Jeff Spisak

Background

About Jeff Spisak

WHAT MAKES ME AN EXCELLENT PROJECT MANAGER I have extensive experience in the tech industry, across multiple roles, such as customer support, technical writing, project management, and IT management. My diverse experience gives me an understanding of internal and external customer needs from many different perspectives and allows me to identify innovative solutions for a wide range of problems. My years of project management, using Agile Scrum Methodologies, have provided me with an in-depth working knowledge of sound principles for achieving quality results within the allotted time and budget. I possess innate traits, which are necessary to produce enterprise services and solutions that work for clients. I am: ORGANIZED ANALYTICAL CREATIVE MOTIVATED COLLABORATIVE INSIGHTFUL I listen. Listening to clients produces precise solutions for pain points and problems, and drives customer satisfaction and retention. I listen to my team to identify areas of strength, opportunities for improvement, and other needs to ensure high performance. I don’t shy away from a challenge, and I seek learning opportunities to grow my knowledge and skills. I collaborate. Very often, input is needed from a variety of experts and stakeholders to adequately provide the necessary solution. I am comfortable and confident interfacing with others and presenting information regarding the project at hand. HIGHLIGHTS OF WHAT I DO Lead projects as a resource planning and product design subject matter expert. Act as a customer advocate, often at the administrative level, to schedule bug fixes, enhancements to existing platforms, and major application rollouts. Create and implement process improvement initiatives, some of which have decreased customer complaints, improved weekly cadence, and reduced call center response time. Oversee a multi-lingual customer support call center in the use of spend-management solutions.