Jeff Thomas
Senior Manager Customer Care at Metrohm Usa
Based in Tampa, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Tampa
Industry
Measuring and Control Instrument Manufacturing
Company size
268
Contact information
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j•••••••@metrohm.com
Phone
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Background
About Jeff Thomas
Skilled in designing an excellent customer experience and delivery of services. Experienced with multi-channel environments, supporting telephony, electronic requests, chat, efax, and more. Leadership in fast paced, ever changing organizations. The ability to coach, mentor, and train exempt and non exempt subordinates for career advancement. Monitor team performance through Quality Assurance and KPI measures. Design and implement improvements that streamline the customer experience and reduce costs. Related Professional Skills: Sales, Human Resources, Operations Management, Workforce Management, Coaching, Training, Customer Relationship Management (CRM), Team Building, Virtual Employee, Marketing, IT, Finance, Facilities Management.
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