Jeff Young

Background

About Jeff Young

As a Patient Service Representative at Sutter Health - Bay Area, I leverage my strong analytical skills and exceptional customer service to manage patient information and provide critical information to patients. I have a proven ability to verify patient insurance eligibility and ensure accurate data entry into systems. Prior to this role, I worked as a Human Resources Benefits Administrator at Alight Solutions, where I utilized my analytical skills to perform routine data analysis of support tickets and identify trends for improvement. I also provided exceptional customer service by making outbound calls to client employees to assist with benefits inquiries and concerns. In addition, I have experience as a Dasher, where I consistently completed an average of 270 deliveries per month, managing 2-3 orders per customer while maintaining efficiency and punctuality. I am skilled in using EPIC, a leading healthcare software, and I have a Master of Computer Applications degree from Dorman High School. I am passionate about delivering high-quality service and ensuring the satisfaction of all customers.